Open Parachute

Open Parachute
Privacy Policy

Last Updated: This Privacy Policy was last updated on March 14, 2023

This Privacy Policy applies to any user or visitor of Open Parachute Australia Pty Ltd, (“Open Parachute,” “we,” “us” or “our”) who uses our online services (“Services”) in connection with our website at (the “Site”). We take your privacy seriously. This Privacy Policy informs you of our policies and practices regarding the collection and use of your personal information, and it sets forth your privacy rights.

PLEASE READ THIS POLICY CAREFULLY. If you do not agree with the provisions of this Privacy Policy, please do not use our Site. By accessing or using this Site, you agree to the terms of this Privacy Policy. This Privacy Policy applies to all visitors and users of our Site and Services. For purposes of this Privacy Policy, the term “you” refers to, individually or collectively, the customer, School (as defined below), teacher, administrator, parent, student, guest or user. If you are a parent or student, please contact your School to learn about your privacy rights.

Our Services may be purchased and used by providers of educational services, such as schools, or teachers (collectively referred to as “Schools“) solely for internal educational purposes. The School controls (i) what information we collect from you and (ii) how we use your information.

Open Parachute is a data processor and the School is the data controller. The School gives us authorisation to collect your information. If you are a parent of a student and wish to learn more about your and your student’s privacy rights, please contact your School.

Our collection, use, and sharing of student information is governed by our contracts with the School and any applicable laws and regulations. For more information regarding protection of student information, see section titled “PROTECTION OF STUDENT INFORMATION AND COMPLIANCE WITH THE LAWS”.


Personal Information. We collect personal information from you that may, directly or indirectly, identify  you such as your name and email address. For example, we collect such personal information when you (i.e., school administrator) establishes a user account on our Site.

Account Information. The account information we collect from you might include information regarding the School and your personal information, such as email addresses. You are responsible for keeping your password secure.

School Administrator Information (such as the Teacher). We collect the School administrator’s information such as email address and title to set up Services as well as communicate with you when you need technical support.

Student Personal Information the School Collects. We collect student information via an optional survey that teachers present to the student at the end of each lesson for Years 4 to 12. We collect the student’s name and answers to questions. Such information is sent to the student’s teacher and is destroyed immediately thereafter. We do not store or use such information unless such personal information is aggregated, de-identified or anonymized.

Financial Information. Depending on your needs as a customer, we may also collect your School’s financial information for payments to be made to Open Parachute. In such transactions, we will collect information related to the transaction as part of the course of doing business with you, including a billing address, telephone number, and other information related to the transaction.

Automated Information; Cookies. As is true of most other websites, the Open Parachute Site collects certain information automatically and stores it in log files. The information may include browser type, operating system and other usage information about the use of our Site, including a history of the pages you view. When you visit our Site, we may send one or more cookies to your device. They enable us to store information about your device which helps us, amongst other things, to provide you with a good experience when you browse our Site and enhance the level of services and functions provided. Please review our Cookie Policy for more information.


In General, How We Use Personal Information. Open Parachute will not use the personal information you provide to us for any purpose other than the purpose for which it was originally obtained without your prior consent. We use your personal information to communicate with you, to provide support regarding our Services. We may use your personal information and data to:

  • Contact you via e-mail, chat, or by telephone regarding your order, your account status, your inquiries, and information about our Services.
  • Resolve service disputes; troubleshoot problems.
  • Respond to your requests and inquiries about our product and services.
  • Provide you with system or administrative messages.

How We Use Student Information. As a data processor, we may use student information solely on behalf of and under the instruction of the School. For example, we use information collected from a student’s answers to a survey regarding a lesson. We use the student information for research purposes in accordance with our agreement with the School to operate, maintain, and provide the features and functionality of the Open Parachute Services.

  • To learn more about how we use your information, please consult with the School.
  • As a data processor, Open Parachute provides educational Services on behalf of the School.
  • The specific information that we collect from the School, teacher, or administrator may include personal information such as: name, email address, role, and additional records as requested by the School.
  • Open Parachute will process student data generated by the results of a survey that is completed by the student and will be transferred to the School. All identifiable student information is either destroyed or aggregated, anonymized or de-identified immediately after such data is sent to the School.


We do not rent, sell, or share personal information about you with other people or nonaffiliated companies for their direct marketing purposes. We use third party service providers to perform functions or services on our behalf. When we transfer your information, we require all our service providers to maintain the privacy, confidentiality and security of the personal information and data. We take steps to ensure that these parties take protecting your privacy as seriously as we do. Within Open Parachute, your information will be accessed only by those who have a need to provide the Open Parachute Services.

Types of Service Providers. We engage third parties to perform services on our behalf such as software maintenance services, hosting services, email service providers, database management, web analytics, and other services.

Law Enforcement and Internal Operations. Personal information may be provided where we are required to do so by law, or if we believe in good faith that it is reasonably necessary (i) to respond to claims asserted against Open Parachute or to comply with the legal process (for example, discovery requests, subpoenas or warrants); (ii) to enforce or administer our policies and agreements with users; (iii) for fraud prevention, risk assessment, investigation, customer support, product development and de-bugging purposes; or (iv) to protect the rights, property or safety of Open Parachute, its users or members of the general public. We will use commercially reasonable efforts to notify users about law enforcement or court ordered requests for data unless otherwise prohibited by law. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to any third-party request to compel disclosure of your information.

Student Information We Share. We may share student information, such as a students responses to the quiz at the end of a lesson with the School only and in accordance with our agreement with the School. Student information will be accessed only by those who have a need to know such information and solely for the purpose of providing and improving Services. For example, teachers or School administrators may have access to student personal information. Also, the Services are implemented for your School or when software or other changes are required for support and maintenance purposes. We use vendors to help us on our behalf to provide the Open Parachute Services to you.


Right to Review and Rectify Your Personal Information. You may access your account at any time to correct, update, or delete inaccuracies by logging into your account through our Site. If additional assistance is required to change or delete inaccuracies within your personal information or you would like to know what information about you was collected, please contact us at [email protected] or (02) 7251-1665. We reserve the right to charge for copies of data requested.

Right to Remove or Withdraw Consent. You have the right to withdraw consent where such consent is required to share or use data by opting-out by contacting us at [email protected].

  • Since we do not retain any student personal information, you must contact your School to remove student personal information.
  • You may delete your personal information by deleting your account. If you receive communications from us and no longer wish to receive them, please follow the opt out or removal instructions in the email.
  • Since your personal information is required for us to provide you Services, keep in mind that deleting your information will also terminate your access to our Services.
  • We may be required by law, to retain it to exercise or defend legal claims, or contractual obligations with our customers to retain some information in connection with our obligation to provide the Services.
  • We may de-identify and anonymize some data for purposes of retaining it.

Data Portability. If you would like us to transmit your personal information to another company providing similar services and we are required to so by law, we will work with them to do so upon written request and verification with both the requestor and the company receiving the personal information.

Communication. We will provide you reasonable mechanisms to exercise your choice regarding receipt of information from Open Parachute. When you receive an email from us, you may opt-out from receiving future emails from Open Parachute by clicking on the unsubscribe link contained in the e-mail, by writing to us at the address provided in the email, by contacting us at [email protected] or by telephone at (02) 7251-1665.


Your personal information is stored by Open Parachute on its servers, and on the servers of the cloud-based database management services Open Parachute engages, located in Australia, the United States, and Canada. Your data will be stored on a server in the same country as your School, if it matches one of the three locations previously mentioned. Except as otherwise stated herein, we will retain and use your personal information for as long as your account is active, as needed to provide you Services, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

For more information on where and how long your personal information is stored, and for more information on your rights of erasure and portability, please contact Open Parachute’ data protection officer at [email protected].


The security of your personal information is important to us. To help protect your privacy and personal information, we maintain physical, technical and administrative safeguards. We take reasonable and appropriate measures to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction by taking into due account the risks involved in the processing and the nature of the personal data..

All data used by the platform is encrypted in transfer. All connections will be performed strictly under HTTPS protocol on all channels (transport layer security). Leverage encryption protocols will be based on the international standard of TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256.

Vulnerability/breach monitoring is performed on two levels:

  1. AWS-based standard monitoring of all code and runtime configurations – this is part of the infrastructure package we leverage with AWS
  2. Our own code scanning exercises which require all code to comply with the latest global security standards.

Twilio SendGrid is used for all email communications with the platform. Twilio SendGrid provides anti-spoofing validation out of the box.

We restrict access to your personal information to those employees and authorized consultants and contractors who need to know that information to provide benefits or Services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Any employee that Open Parachute determines is in violation of this Privacy Policy will be subject to disciplinary action. Open Parachute will conduct compliance audits of its relevant privacy practices to verify adherence to this Privacy Policy. However, because no security system can be 100% effective, we cannot completely guarantee the security of any information we store, process or transmit.


Open Parachute does not permit children under the age of 13 to create an account and does not knowingly collect personally identifying information from children under the age of 13 without the consent and at the direction of the School or a parent. Please contact us at [email protected] if you believe we have inadvertently collected information from a child under 13 without parental consent so that we may delete the information as soon as possible. Please see our Privacy Policy for Children Under the Age of 13 to learn more about how Open Parachute collects, uses and shares information associated with a child’s profiles.

That said, your School gives us consent and authorization (via a contract between us and the School) to collect information from children or students under the age of 13.

Please refer to the section titled “PROTECTION OF STUDENT INFORMATION AND COMPLIANCE WITH LAWS” to learn more about how we protect student data, including students who may be under the age of 13, when the Service is used by a School.


Collection, use, and disclosure of student data is governed by this Privacy Policy, our Terms of Service or any other agreement with the School, and other applicable laws that may relate to the collection and use of personal information of students.

If you have any questions about this Privacy Policy, please contact us at [email protected]. If you have any questions about reviewing, modifying, or deleting the personal information of a student, please contact your School directly.

  • Open Parachute does not collect, maintain, use or share student data beyond the scope and the purposes described herein this Privacy Policy without prior written consent from the School or parent.
  • We do not use or disclose student information for targeted advertising purposes.
  • Open Parachute does not build a personal profile of any student.
  • We will not knowingly retain student information beyond the time period required to support the School’s purpose.
  • We will never sell student data unless the sale is part of a corporate transaction, such as a merger, acquisition, bankruptcy, or other sale of assets, in which case we will use our best efforts to ensure the successor entity honors the privacy commitments made in this policy and/or we will notify the School of such a sale and provide the School an opportunity to opt-out by terminating its account before the data transfer occurs.
  • We will not make any material changes to our Privacy Policy or Terms of Service that relate to the collection or use of student data without first giving notice to the School and providing a choice before the student data is used in a materially different manner than was disclosed when the information was collected.


This Site may contain links to websites of other organisations. Unless otherwise specified, linkage to these other websites does not imply any relationship, sponsorship, or affiliation between Open Parachute and these linked websites, nor does it imply any adoption or approval of the content of such websites. Open Parachute does not have control over the policies or practices of these websites and is not responsible for their privacy practices or their content. We encourage you to review the privacy policies of any such other websites to understand their information practices.


Open Parachute will use your personal information only for the purposes for which it was collected, unless you provide prior consent. We will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete, and current.


If you provide personal information to us directly, we may transmit your data, including all your personal information, to the United States, in order to fulfill our contractual obligations to you. We will provide an individual opt-out choice, or opt-in for sensitive data before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to [email protected]. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.


As our company changes from time to time, this Privacy Policy is expected to change as well. We reserve the right to amend the Privacy Policy, for any reason, without notice to you, other than the posting of the amended Privacy Policy. We may send you an email reminder of our notices and material changes, but you should check our Site frequently to see the current Privacy Policy is in effect and any changes that may have been made to it.


Open Parachute commits to resolve complaints about your privacy and our collection or use of your personal information.

Please contact about any inquiries or complaints by email at [email protected] or by mail at:

Open Parachute Australia Pty Ltd

Attn: Data Privacy Officer

William Buck (NSW) Pty Ltd, Level 29, 66 Goulburn St, NSW 2000, Australia

Cookie Policy

Last Updated: 14 October 2021

This Cookie Policy explains how Enso Education Pty Ltd, T/A Open Parachute (“Open Parachute”) use cookies and similar technologies to recognize you when you visit our website at and (“Site”). It explains what these technologies are and why we use them, as well as your rights to control our use of them. For more information about your personal information, please see our Privacy Policy.


A cookie is a small data file that is placed on your device when you visit a website. Cookies are widely used in order to make websites work or to work more efficiently, as well as to provide reporting information. A cookie may have unique identifiers and reside, among other places, on your device, in emails we send to you, and on the Site.

Cookies may be set by us or third-parties that perform services on our behalf. Cookies enable features or functionality in connection with our Site, for example, advertising, interactive content, and analytics. Cookies created by certain third-parties can recognize your device when you visit our Site and also when you visit certain other websites.

We may use other technologies similar to cookies like web beacons, which are sometimes called “tracking pixels” or “clear gifs”. These are tiny graphic files that contain a unique identifier that enable us to recognize when someone has visited our Site or opened an email that we have sent them. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.


We Use Cookies for Several Reasons. Some are required for technical reasons in order for our Site to operate. Others provide a better experience on our Site by remembering some of your activities on the Site (including through our plug-ins, widgets, and embedded content). Other cookies enable more relevant advertising and better analytics.

Essential Cookies. Some cookies are required to enable you to navigate throughout our Site. For example, to identify you as being logged into the Site or to make sure you connect to the right service on our Site when we make any changes to the way our Site works.

Cookies for Features and Services. Some cookies provide a better experience on our Site.

Cookies for Analytics and Personalization. Some cookies collect information about how you use the Site to help us improve how our Site is being used, and to help us understand what may interest you and personalize your experience accordingly. These cookies, for example:

• Generate statistics on how the Site is used, including to measure any errors that occur or to obtain data on the number of users of the Site that have viewed a product

• Test different designs for the Site

• Help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded

• Collect or transmit information about you, such as your browser type and search preferences, and your use of the Site or third-party sites that incorporate part of the Site

Third-Party Cookies. We work with analytics service providers, that may have access to your device information which is anonymous data. In other words, third parties do not collect information such as your name, contact details or other personal information.

We do not target students regarding advertising or marketing.


Our Site does not support Do Not Track settings (“DNT”) at this time. DNT is a privacy preference you can set in your web browser to indicate that you do not want certain information about your Site visits collected across Sites when you have not interacted with that service on a page. For more information about how to control cookies, please see “More About Cookies”.


We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.


Please contact about any inquiries or complaints by email at [email protected] or by mail at:

Open Parachute Australia Pty Ltd

Attn: Data Privacy Officer

William Buck (NSW) Pty Ltd, Level 29, 66 Goulburn St, NSW 2000, Australia



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